Our Challenge

In many organisations large amounts of incoming documents need to be processed every day, and any delay or losses within this process usually result in a negative financial impact.  All incoming documents, such as personnel files, delivery notes, invoices, doctor's bills, recipes, notifications of claim, requests for refund, insurance claims etc. contain relevant information that has to be seen, distributed and processed in a fast and reliable way. With hundreds or thousands of incoming pieces of mail per day manual distribution is slow and expensive, both in personnel costs and actual expenditure of time. The more formatted and unformatted documents you receive the more time is needed for processing, because relevant information needs to be acquired in order to provide a correct classification of the documents.

The following are examples of problems that need to be managed:

• high expenditure of time and high personnel expenses
• long processing time (leading to financial losses)
• stagnant/ blocked flow of information (leading to loss of information)
• routine work can increase error rates and reduce employee motivation
• variable productivity levels
   

Our challenge	Your potential for optimisation
fast processing of high volumes complex data requests different formatting (mechanical and/or handwritten, structured and/or unstructured) overcoming media discontinuity – converting incoming mail to structured information fast integration into existing processes for fast ROI	automating registration and processing of structured and Freeform documents (digital mailroom) decrease of expensive processes (time and personnel) automating flow of information – local incoming information with central information access automating existing business processes

 
In conjunction with globalisation and increasing information overload, it is important to optimise the flow of information. Fast and effective processing has a direct influence on business success and competitiveness.